Send your content to Enseo
Enseo builds your custom theme
Review your theme & send corrections
Approve a final version
Quality Assurance verifies the theme
Congrats! Your theme is live!
For the development process to begin, Enseo must first receive all on-screen directory content.
Click the “Submit Text Content” below to fill out the relevant Marriott form with your property's details, then move onto Step 2 to submit images.
Development of the on-screen directory begins once all directory content has been submitted.
Submit content 2 – 3 weeks prior to the installation date in order for the on-screen directory to be delivered at the time of installation. Delay in content submission will also delay when the on-screen directory is published to the property.
The overall turnaround process may take 2 – 3 weeks from when the on-screen directory content is submitted. This includes development, revision process, testing and publishing to the property.
Communication and prompt response plays a vital role in the ability to deliver within this time frame.
After final approval of the on-screen directory, any updates after are subject to an update fee of $450 which includes development, revisions, testing and republishing to the property.
Typical turnaround is 2 – 3 weeks. If faster turnaround is required, rush fee may be applied.
A theme is the overall branded user interface. It consists of the welcome screen, channel guide, streaming apps and the on-screen hotel directory as well as other features purchased by your property. Themes by Enseo for your hotel conform to Marriott’s Guest Room Entertainment standards per each brand.
After you receive confirmation that we have received all the assets, we’ll begin development of your theme and directory. Screenshots of your property directory will be provided for your review and final approval, before moving into testing.
Once the screenshots are approved, we’ll submit the theme to internal testing and the theme should be onsite within 5-7 business days.
Low resolution images will appear very pixelated and blurry from a TV in your guest’s room. As we want the highest of quality for your property and your guest, we request that all images be high resolution with a minimum of 2MB at 300 dpi, and in a JPEG, PNG or TIFF format.
Please Note: If an image does not fit the quality standard, our team will notify you.
Every property will have an opportunity to review and make changes to their property’s theme prior to publishing live to the property. Any change requests after the final approved theme has been published are subject to a change fee of $450, which includes one hour for design work and one hour for testing and publishing to the property. Work exceeding two hours is $150 per additional hour.
Depending on your property’s Guest Room Entertainment brand standards as determined by Marriott, Food & Beverage menus may be added as well as Spa Services, Room Service and more. Each menu screen counts as a Hotel Directory page. If you’re interested in adding menus, please speak with your marketing contact. Additional hotel directory pages may also be available for purchase.
A House Channel is a channel within the guide that can play video(s) on loop. The videos can be promotional videos, brand videos, or property-specific or seasonal videos. The video can stream to any screen within the UI such as the Welcome Screen, Hotel Directory, etc. Ask your marketing contact today if you’re looking to add videos.
Additional pages may be purchased at any time for $450 per page (or $1,800 per 5 pages). Please contact your marketing contact for more information.
We hope to provide you with helpful information to make your Enseo Experience a positive one. Below are contacts that will best assist you, however you’re welcome to reach out to our marketing team with any questions you may have.
I have questions regarding the theme and/or on-screen hotel directory:Please email your Enseo marketing contact or email Marketing@enseo.com.
I want to purchase additional features:email@example.com
I’m having TV related issues:Please visit our Customer Support page for additional information and be connected to the appropriate support number.
Please send all questions and concerns regarding your Guest Room Entertainment standards to Guestroomentertainment@marriott.com.
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