Guide to the Guest Room TV Interface
Step 1 - SUBMIT TEXT CONTENT
In order for the development process to begin, our team must first receive all on-screen directory content.
Please click the “Submit Text Content” below to submit, then see Step 2 to submit images.
Step 2 - SUBMIT IMAGES
- JPEG, PNG or TIFF format accepted
- 2MB or higher at 300 dpi and 900 x 500 pixels minimum
- Images can be delivered to us through DropBox, WeTransfer, Google Drive or any online storage sharing website. We highly recommend WeTransfer*.
*Please be sure to include full property name, email address and contact name within WeTransfer message.
Development of the on-screen directory begins once all directory content has been submitted.
It is best that content be submitted 2 – 3 weeks prior to the installation date in order for the on-screen directory to be delivered at the time of installation. Delay in content submission will also delay when the on-screen directory is published to the property.
The overall turnaround process may take 2 – 3 weeks from when the on-screen directory content is submitted. This includes development, revision process, testing and publishing to the property.
Communication and prompt response plays a vital role in the ability to deliver within this time frame.
After final approval of the on-screen directory, any updates after are subject to an update fee of $450 which includes development, revisions, testing and republishing to the property.
Typical turnaround is 2 – 3 weeks. If faster turnaround is required, rush fee may be applied.
FAQS - FREQUENTLY ASKED QUESTIONS
WHAT IS A THEME?
A theme is the overall branded user interface. It consists of the welcome screen, channel guide, streaming apps and the on-screen hotel directory as well as other features purchased by your property.
WHAT DO I DO AFTER I DELIVER THE ASSETS?
After you receive confirmation that we have received all the assets, we’ll begin development of your theme and directory. Screenshots of your property directory will be provided for your review and final approval, before moving into testing.
AFTER APPROVAL, HOW FAST WILL THE THEME BE PUSHED TO THE TVS?
Once the screenshots are approved, we’ll submit the theme to internal testing and the theme should be onsite within 5-7 business days.
WHY DO I NEED HIGH RESOLUTION IMAGES?
Low resolution images will appear very pixelated and blurry from a TV in your guest’s room. As we want the highest of quality for your property and your guest, we request that all images be high resolution with a minimum of 2MB at 300 dpi, and in a JPEG, PNG or TIFF format.
Please note: if an image does not fit the quality standard, our team will notify you.
WILL I BE ABLE TO REVIEW/APPROVE THE ON-SCREEN HOTEL DIRECTORY BEFORE IT LAUNCHES ON PROPERTY?
Yes. Every property will have an opportunity to review and make edits to their on-screen hotel directory prior to publication.
CAN I ADD DINING MENUS TO THE DIRECTORY AND DO THEY COUNT AS A PAGE?
Yes, Food & Beverage menus can be added as well as Spa Services, Room Service and more. Each menu screen counts as a Hotel Directory page. If you’re interested in adding menus, please provide the original creative doc if possible, and we’ll send screenshots for you to review. Additional hotel directory pages are available for purchase.
WHAT ARE HOUSE CHANNELS?
A House Channel is a channel within the guide that can play video(s) on loop. The videos can be promotional videos, brand videos, or property-specific or seasonal videos. The video can stream to any screen within the UI such as the Welcome Screen, Hotel Directory, etc. Ask your marketing contact today if you’re looking to add videos.
CAN I MAKE CHANGES TO OUR HOTEL DIRECTORY?
Every property will have an opportunity to review and make changes to their property’s theme prior to publishing live to the property. Any change requests after the final approved theme has been published are subject to a change fee of $450, which includes one hour for design work and one hour for testing and publishing to the property. Work exceeding two hours is $150 per additional hour.
CAN I ADD MORE PAGES TO OUR PROPERTIES ON-SCREEN HOTEL DIRECTORY?
Additional pages may be purchased at any time for $450 per page (or $1,800 per 5 pages). Please contact your marketing contact for more information.
WHO DO I CONTACT IF…?
We hope to provide you with helpful information to make your Enseo Experience a positive one. Below are contacts that will best assist you, however you’re welcome to reach out to our marketing team with any questions you may have.
I have questions regarding the theme and/or on-screen hotel directory:
Please email your Enseo marketing contact or email Marketing@enseo.com.
I want to purchase additional features:
I’m having TV related issues:
Your Hotel IT or Engineering department can contact the Enseo 24/7 Call Center.
The information contained on this page is proprietary and confidential to Enseo. Please do not share passwords.
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