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Throughout the pandemic, hotels have struggled to meet guest expectations and needs while addressing staffing shortages and sanitation and safety concerns. Feedback from hoteliers indicates that guest returning to travel have higher expectations now than before COVID-19. Guests want all the perks they had before the pandemic in addition to an increased level of value and experience.
The investment in Enseo Inc., best known for delivering in-room entertainment to TVs in nearly 2,000 hotels in North America, comes after founder Vanessa Ogle pivoted last year to keep the company afloat after the COVID-19 pandemic closed down the hospitality industry for months.
H.I.G. Capital, a private equity and alternative assets investment firm, has acquired a majority interest in Enseo, a company that’s best known for delivering in-room digital entertainment via hotel TVs. Properties flagged with brands such as Marriott, Hilton, and La Quinta use Enseo’s tech in almost 1,900 hotels in North America.
Enseo, the premier services provider offering in-room technology solutions, secures majority investment from H.I.G. Capital to fuel growth.
Your phone is now connected to the TV as well as any other IoT devices within the room such as lights or thermostat. There are no permissions, no passwords, no new wireless networks to join, and most importantly, no touching other devices in the room.
Last September, 17 hotel brands joined AHLA in announcing the 5-Star Promise. Since that time, the industry has made significant progress, and AHLA launched a program for member companies to offer discounts with ESD providers such as Enseo.
Enseo shares how it is bringing technology to market to benefit everyone in the community – guests, owners and employees.
At this year’s HITEC, vendors wanted to convey was that their technology would make hoteliers’ and guests’ lives easier.
Vanessa Ogle, founder and CEO, Enseo, echoed this point. “When we launch a platform, how do we make it beneficial to each one of the constituents, so there’s benefits for everyone?”
#15 Best Workplace for Innovators
by Fast Company 2021
Enseo is one of the fastest growing technology companies in the U.S. For 24 years, Enseo has delivered sustainable innovation to public places like hotels, schools, and senior living communities.
