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Hotel Technology News: How Hotel Automation, Communication and Personalization Technologies Help Take the Guest Experience to New Heights

Throughout the pandemic, hotels have struggled to meet guest expectations and needs while addressing staffing shortages and sanitation and safety concerns. Feedback from hoteliers indicates that guest returning to travel have higher expectations now than before COVID-19. Guests want all the perks they had before the pandemic in addition to an increased level of value and experience.

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Hotel Management: In-room entertainment gets high-tech boost

Vanessa Ogle, founder and CEO of tech supplier Enseo, said that 2020 has given the company a chance to shine. In order to meet new demand, Enseo activated new features in its technology, Ogle said, securing more than 70 total patents issued by the U.S. Patent and Trademark Office over the course of 2020.

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CIO.com: Digital CX: The key to thriving through the pandemic

In many cases, IT leaders are prioritizing digital capabilities targeted for future completion. At Enseo, CIO Kris Singleton sped up the development of a platform that enables guests to control connected systems in hotel rooms, including TV, thermostat and lights, via their smartphones.

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Bloomberg: Enseo Says Hotel Rooms Are Safer With More Technology

Vanessa Ogle, Enseo founder and chief executive officer, talks about how the company is making hotel rooms safer for guests during the pandemic. She speaks on Future about how a mobile phone can help control most of the guest experience and how her company survived cutbacks and pandemic lockdowns.

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