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Throughout the pandemic, hotels have struggled to meet guest expectations and needs while addressing staffing shortages and sanitation and safety concerns. Feedback from hoteliers indicates that guest returning to travel have higher expectations now than before COVID-19. Guests want all the perks they had before the pandemic in addition to an increased level of value and experience.
As hotel stays plummeted in 2020 at the height of the pandemic, daily housekeeping was one of the first services to be cut, but even as travel revived, it’s not coming back. It’s part of a wider trend within hospitality, fueling the rise of third-party operators. Many hotels are considering permanent cuts to a range of services, including cleaning and free breakfasts.
In many cases, IT leaders are prioritizing digital capabilities targeted for future completion. At Enseo, CIO Kris Singleton sped up the development of a platform that enables guests to control connected systems in hotel rooms, including TV, thermostat and lights, via their smartphones.
Fueled by vendor innovation, interest in 5G wireless networks and edge computing is growing, but IT leaders must first evaluate the cost and efficacy of these converging technologies before committing.
#15 Best Workplace for Innovators
by Fast Company 2021
Enseo is one of the fastest growing technology companies in the U.S. For 24 years, Enseo has delivered sustainable innovation to public places like hotels, schools, and senior living communities.
