Hotel Technology News: How Hotel Automation, Communication and Personalization Technologies Help Take the Guest Experience to New Heights
Throughout the pandemic, hotels have struggled to meet guest expectations and needs while addressing staffing shortages and sanitation and safety concerns. Feedback from hoteliers indicates that guest returning to travel have higher expectations now than before COVID-19. Guests want all the perks they had before the pandemic in addition to an increased level of value and experience.
Business Insider: Say goodbye to hotel turndown and these other services people simply don’t want to pay for anymore
As hotel stays plummeted in 2020 at the height of the pandemic, daily housekeeping was one of the first services to be cut, but even as travel revived, it’s not coming back. It’s part of a wider trend within hospitality, fueling the rise of third-party operators. Many hotels are considering permanent cuts to a range of services, including cleaning and free breakfasts.
Newport Beach Independent: Enseo Room Control Technology Expands into Atria Newport Beach Senior Living
Enseo has expanded into senior living, offering TV entertainment, room control, managed WiFi and a suite of health & safety solutions. Recently installed in the Atria Newport Beach senior living community, Enseo’s room control and energy management system allows residents to control their rooms from the TV remote.
Enseo® and Dreams® Vista Cancun Resort & Spa Launch enseoCONNECT in Cancun, Mexico
Dreams® Vista Cancun Resort & Spa opened July 2nd with Enseo’s world class guest technology. Enseo powers the in-room experience which can be controlled through the new contactless mobile remote enseoCONNECT™.
Hospitality Technology: Enseo Launches enseoCONNECT Mobile Remote
Your phone is now connected to the TV as well as any other IoT devices within the room such as lights or thermostat. There are no permissions, no passwords, no new wireless networks to join, and most importantly, no touching other devices in the room.
Enseo Launches enseoCONNECT Mobile Remote
“Enseo has put all of our engineering and inventing into redefining the guest experience with touchless technologies. The ability to use your own phone to control the TV and room around you will bring comfort and confidence for guests while traveling,” said Vanessa Ogle, CEO and Founder of Enseo Holdings™, Inc.
Business Insider: Staying in a hotel will be very different post-pandemic
“Technology will be more important than ever before,” Ogle said. “Technology will be the bridge that enables and manages safety and cleanliness procedures and communicates those procedures to guests as well as associates.”