Hotel Technology News: How Hotel Automation, Communication and Personalization Technologies Help Take the Guest Experience to New Heights
Throughout the pandemic, hotels have struggled to meet guest expectations and needs while addressing staffing shortages and sanitation and safety concerns. Feedback from hoteliers indicates that guest returning to travel have higher expectations now than before COVID-19. Guests want all the perks they had before the pandemic in addition to an increased level of value and experience.
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As hotel stays plummeted in 2020 at the height of the pandemic, daily housekeeping was one of the first services to be cut, but even as travel revived, it’s not coming back. It’s part of a wider trend within hospitality, fueling the rise of third-party operators. Many hotels are considering permanent cuts to a range of services, including cleaning and free breakfasts.
Hotel Management: In-room entertainment gets high-tech boost
Vanessa Ogle, founder and CEO of tech supplier Enseo, said that 2020 has given the company a chance to shine. In order to meet new demand, Enseo activated new features in its technology, Ogle said, securing more than 70 total patents issued by the U.S. Patent and Trademark Office over the course of 2020.
Enseo’s Technology Investment Pays Off with New Patents and Touchless Technology Launched in Hotel Rooms Around the World
Enseo has earned more than 10 new patents in 2020, including multiple patents related to touchless technology and remote control. This year, Enseo has 78 total patents issued by the U.S. Patent and Trademark Office.
Hospitality Technology: Enseo Launches enseoCONNECT Mobile Remote
Your phone is now connected to the TV as well as any other IoT devices within the room such as lights or thermostat. There are no permissions, no passwords, no new wireless networks to join, and most importantly, no touching other devices in the room.
Enseo Launches enseoCONNECT Mobile Remote
“Enseo has put all of our engineering and inventing into redefining the guest experience with touchless technologies. The ability to use your own phone to control the TV and room around you will bring comfort and confidence for guests while traveling,” said Vanessa Ogle, CEO and Founder of Enseo Holdings™, Inc.
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“Technology will be more important than ever before,” Ogle said. “Technology will be the bridge that enables and manages safety and cleanliness procedures and communicates those procedures to guests as well as associates.”