Hotel Technology News: How Hotel Automation, Communication and Personalization Technologies Help Take the Guest Experience to New Heights
Throughout the pandemic, hotels have struggled to meet guest expectations and needs while addressing staffing shortages and sanitation and safety concerns. Feedback from hoteliers indicates that guest returning to travel have higher expectations now than before COVID-19. Guests want all the perks they had before the pandemic in addition to an increased level of value and experience.
Business Insider: Say goodbye to hotel turndown and these other services people simply don’t want to pay for anymore
As hotel stays plummeted in 2020 at the height of the pandemic, daily housekeeping was one of the first services to be cut, but even as travel revived, it’s not coming back. It’s part of a wider trend within hospitality, fueling the rise of third-party operators. Many hotels are considering permanent cuts to a range of services, including cleaning and free breakfasts.
Through the safety of a touchless screen, VERA enables any property to service its customers through a contact-free, personal, front desk experience.
Memorial Day weekend is upon us, and more than 37 million people are expected to travel according to AAA. It’s an increase of 60% from 2020. As confidence returns and travelers get out, Bloomberg Radio interviews CEO Vanessa Ogle to find out what travelers can expect in the way of safety precautions and technology since the pandemic hit.
Enseo CEO Vanessa Ogle, joins Yahoo Finance’s Alexis Christoforous to discuss the enseoCONNECT mobile remote implementations amid the pandemic.
Vanessa Ogle, founder and CEO of tech supplier Enseo, said that 2020 has given the company a chance to shine. In order to meet new demand, Enseo activated new features in its technology, Ogle said, securing more than 70 total patents issued by the U.S. Patent and Trademark Office over the course of 2020.
Hotel owners lost nearly $46 billion in revenue last year. In this short video, MarketWatch investigates how the industry is shifting its business model and pivoting towards tech to recover.
Vanessa Ogle, Enseo founder and chief executive officer, talks about how the company is making hotel rooms safer for guests during the pandemic. She speaks on Future about how a mobile phone can help control most of the guest experience and how her company survived cutbacks and pandemic lockdowns.
Enseo has released a whitepaper analyzing guest TV viewership during the pandemic. “Hotel Television in the Age of COVID-19,” reported a 49.3 percent increase in TV viewership in occupied hotel rooms from Q3 2019 to Q3 2020.
Enseo’s Technology Investment Pays Off with New Patents and Touchless Technology Launched in Hotel Rooms Around the World
Enseo has earned more than 10 new patents in 2020, including multiple patents related to touchless technology and remote control. This year, Enseo has 78 total patents issued by the U.S. Patent and Trademark Office.