Hotel Technology News: How Hotel Automation, Communication and Personalization Technologies Help Take the Guest Experience to New Heights
Throughout the pandemic, hotels have struggled to meet guest expectations and needs while addressing staffing shortages and sanitation and safety concerns. Feedback from hoteliers indicates that guest returning to travel have higher expectations now than before COVID-19. Guests want all the perks they had before the pandemic in addition to an increased level of value and experience.
Business Insider: Say goodbye to hotel turndown and these other services people simply don’t want to pay for anymore
As hotel stays plummeted in 2020 at the height of the pandemic, daily housekeeping was one of the first services to be cut, but even as travel revived, it’s not coming back. It’s part of a wider trend within hospitality, fueling the rise of third-party operators. Many hotels are considering permanent cuts to a range of services, including cleaning and free breakfasts.
Channel e2e: Private Equity Firm Acquires IT Services Provider Enseo
Private equity firm H.I.G. Capital has acquired Enseo, a technology services provider that is expanding from the hospitality vertical into senior living, education, and healthcare. Enseo plans to use the investment to rapidly accelerate growth, both organically and inorganically, according to the company.
Dallas Morning News: Plano’s Enseo Inc. sells majority stake to private equity firm, new CEO coming soon
The investment in Enseo Inc., best known for delivering in-room entertainment to TVs in nearly 2,000 hotels in North America, comes after founder Vanessa Ogle pivoted last year to keep the company afloat after the COVID-19 pandemic closed down the hospitality industry for months.
Skift: Private Equity Buys Hotel Guest Room Tech Provider Enseo
H.I.G. Capital, a private equity and alternative assets investment firm, has acquired a majority interest in Enseo, a company that’s best known for delivering in-room digital entertainment via hotel TVs. Properties flagged with brands such as Marriott, Hilton, and La Quinta use Enseo’s tech in almost 1,900 hotels in North America.
Newport Beach Independent: Enseo Room Control Technology Expands into Atria Newport Beach Senior Living
Enseo has expanded into senior living, offering TV entertainment, room control, managed WiFi and a suite of health & safety solutions. Recently installed in the Atria Newport Beach senior living community, Enseo’s room control and energy management system allows residents to control their rooms from the TV remote.
Hotel Management: In-room entertainment gets high-tech boost
Vanessa Ogle, founder and CEO of tech supplier Enseo, said that 2020 has given the company a chance to shine. In order to meet new demand, Enseo activated new features in its technology, Ogle said, securing more than 70 total patents issued by the U.S. Patent and Trademark Office over the course of 2020.
CIO.com: Digital CX: The key to thriving through the pandemic
In many cases, IT leaders are prioritizing digital capabilities targeted for future completion. At Enseo, CIO Kris Singleton sped up the development of a platform that enables guests to control connected systems in hotel rooms, including TV, thermostat and lights, via their smartphones.
CIO.com: Cloud, telco providers show the promise of 5G edge
Fueled by vendor innovation, interest in 5G wireless networks and edge computing is growing, but IT leaders must first evaluate the cost and efficacy of these converging technologies before committing.
Hospitality Technology: Enseo Launches enseoCONNECT Mobile Remote
Your phone is now connected to the TV as well as any other IoT devices within the room such as lights or thermostat. There are no permissions, no passwords, no new wireless networks to join, and most importantly, no touching other devices in the room.